FAQs and routing checks

No email address is required. Create an account with a username and password. Follow the instructions in the user panel and store your account details securely. Don’t reuse a password from another website. Creating an account and activating a plan are separate steps; manage your plans, orders, client apps and subscriptions in the panel. If you can’t log in, check for extra spaces in your username, password capitalization and browser autofill. Avoid creating multiple accounts, which can leave your orders and active subscription spread across different accounts. Never send your password to support.

VPN56 allows simultaneous connections on an unlimited number of devices. When switching computers or mobile devices, sign in to your existing account on the new device and check your plan status. Then get the client app and subscription for that platform from the panel. You don’t need to choose a plan again just because you changed devices. Keep an eye on your account’s data usage across devices: unlimited devices doesn’t mean unlimited data. When you stop using an old device, disconnect it and remove any saved subscription details. Don’t share subscription links as ordinary files. If the client app shows a device limit, check which account you’re signed in to, where you got the client app and the exact message, then contact support through a ticket.

Sign in to the user panel and confirm your plan is still active. Then get the latest subscription details from the subscription or client app section. In the client app’s configuration or subscription settings, update the configuration you’re using and make sure the updated version is selected, not an old local copy. If the panel provides a new subscription link, replace the old address and update again. If the update fails, check that your basic internet connection can reach the panel and note the error message. Once the update succeeds, select a route again. Subscription links contain account access credentials, so hide the full link in screenshots and support tickets. Never share it publicly.

VPN56 supports Windows / macOS / iOS / Android / Linux. Sign in to the user panel to get the client app and subscription for your platform. What’s available depends on your account status and what the panel displays. Don’t apply installation instructions for another operating system to your device. When an app requests network permissions, check which app the prompt refers to before proceeding. After installation, make sure the client app can load your account’s configuration, then select a route and connect. If a system prompt differs from the guide, note your operating system, client app and the exact prompt, then compare them with the relevant guide.

Disconnect the VPN connection first and check whether your current network can open websites in mainland China. If your basic internet connection isn’t working either, troubleshoot the local network first. Next, check your plan status and remaining data in the panel, and make sure the client app has updated its subscription. Then try another route. If other proxies or similar connection tools are running on your device, pause them temporarily to avoid conflicts between system proxy settings or network routing. Change one setting at a time and note the result. If you still can’t connect, include the client app’s error message, system details, network type and checks you’ve already tried in your support ticket. This helps identify where the problem occurs.

If your browser works, that only confirms the browser’s current route is working; it doesn’t mean every app uses the same exit. First, make sure the client app is using the intended routing mode. Then check the app’s session or rule match to see whether it’s routed directly or assigned an international route. Some apps don’t use the system proxy, so check the network routing features the client app actually supports and the relevant system permissions. After changing the configuration, fully quit and reopen the app so it doesn’t keep using an existing connection. If the issue persists, note the app name, destination domain, matched rule and error message. A screenshot showing only that the client is connected won’t be enough to diagnose it.

A connected status means the client app has established a connection; it doesn’t confirm that domain names resolve or that the destination website is reachable. First, check whether websites in mainland China and international websites are both affected. Then test another route and browser to narrow down the issue. If you see a domain resolution error, check whether the client app’s DNS settings come from the active configuration and whether the browser’s separate DNS settings conflict with how the client app handles DNS. Don’t copy DNS addresses from the internet or change several settings at once; start by restoring the client app’s recommended configuration. In your support ticket, include the destination domain, exact error text and results from testing different routes. See the network check page for ways to check your exit IP and DNS.

First, note whether the disconnect happens when the screen locks, you switch apps or the network changes. Each scenario points to different checks. For background disconnects, check whether the system restricts background activity for the client app, whether battery-saving settings pause network activity and whether network permissions are still enabled. If the issue starts after a network change, check the connection status in the client app and reconnect if needed. Settings names vary by platform, so follow your system’s instructions and don’t disable unrelated security settings. If the app works in the foreground but repeatedly disconnects in the background, include your operating system, client app, the action that triggers the issue and how you restore the connection in a support ticket. This helps distinguish system behavior from route issues.

Leave the client app settings unchanged at first. Check whether other devices are downloading, syncing files or using your local network, then compare routes using the same app. If only one route is slow, you can temporarily use a better-performing one. If all routes are slow, compare different network connections and check your local signal and bandwidth usage. Video buffering can also be caused by playback quality, the content server or app cache, so it doesn’t necessarily mean a route is at fault. Note when it happened, the route name, what you were doing and the results after switching. This is more useful than repeatedly changing the entire configuration. Your experience will vary with network conditions.

VPN56 covers 110+ countries / 190+ routes. Check the current list in the panel or client app for available options. Start by checking which region the service you want to use requires, then compare how routes perform on your current network. Geographic distance alone isn’t a reliable way to choose. Work, browsing and video streaming have different network demands, so a route that works well for one app may not be the best choice for another. After switching, reopen the target service and check the exit region and whether the app works before deciding to keep the route. If the expected route isn’t listed in the client app, update your subscription and check which configuration is active. An old configuration may not reflect current coverage.

App-based split tunneling can route different traffic directly or through a selected international route. To check whether a particular app can use the region you need, review the client app’s rules and currently available routes. Changing your exit region doesn’t change the target service’s account region, subscription benefits or terms of use. AI tools and streaming services may also make their own access decisions. Open the app after connecting to verify access rather than treating a region label in the client app as a guarantee. If the region is wrong or access fails, check whether the app session matched the expected rule and note the service’s message. Don’t change account settings and network configuration at the same time just to repeat a test.

Split tunneling determines how traffic is routed: websites in mainland China can connect directly, while international apps use international routes according to the rules. This avoids sending every kind of traffic through the same exit. “Military-grade encryption” is VPN56’s security wording and refers to protection for data in transit. It’s separate from which rule an app matches. A direct connection to a website in mainland China doesn’t use an international route, and an encrypted connection doesn’t guarantee that every app will be accessible. In practice, check the client app’s connection status, the rule matched by the app and the target service’s result separately. You’ll still need to manage website account permissions, device security and app behavior on their own.

Monthly plans: ¥9.9/month for 60GB · ¥18/month for 250GB · ¥28/month for 500GB. Choose based on the apps you use and the data usage shown in your panel, not price alone. Streaming video, syncing files and browsing websites can use very different amounts of data. All plans support simultaneous connections on an unlimited number of devices, but the included data is still subject to your actual usage. Check the plan details on the pricing page, then confirm your selected plan and order in the user panel. If your usage varies, compare the plans with data packages, which never expire. Monthly plan reset rules don’t apply to data packages.

Data packages: ¥158 for 300GB · ¥358 for 1000GB · ¥658 for 3000GB. They last until used and never expire. Unlike monthly plans, which reset each month, data packages may suit you better depending on your usage and how often you connect. Before choosing one, check your recent data usage to see whether you connect occasionally or use the service regularly, then review the package details in the panel. “Never expire” describes the validity period of a data package; it doesn’t mean unlimited data or imply that plans can be combined, automatically merged or consumed in a particular order. If you already have a plan and want to change how you’re billed, check the instructions in the panel first. If you’re unsure, confirm through a support ticket.

Data resets monthly on the day your plan was activated. If you upgrade partway through, the price difference is prorated based on the remaining days. Check the current billing period and reset time in the panel; data doesn’t necessarily reset on the first day of each calendar month. Before upgrading, check the target tier, order amount and remaining-term details shown in the user panel, then proceed if everything looks right. Don’t subtract the listed prices of two plans to estimate what you’ll pay. If you’ve paid but your plan status hasn’t updated, check whether the order is complete and refresh the panel. If the details still don’t match, send the order number and a screenshot of its status. Avoid creating another order for the same purpose.

VPN56 supports Alipay / WeChat Pay / USDT. Start the payment process from the orders page in the user panel. Check the plan, amount and payment method before proceeding, and follow the instructions shown for that transaction. After paying, return to the panel and check both the order and plan status. Don’t assume your plan is active just because the payment page closed. If you’ve been charged but the panel hasn’t updated, keep your order number, payment time and receipt, then explain the issue in a support ticket. Don’t pay again to speed up activation. Hide unrelated account details in screenshots. Support doesn’t need your password or full subscription link to check an order.

VPN56 offers a 60-day no-questions-asked refund policy. See the refund policy for details. To request a refund, sign in to the user panel, open the support ticket section and clearly state that you’re requesting a refund. Include the relevant order number and order status so the team can verify it. Don’t describe the issue only as “it doesn’t work,” which may make it unclear that you’re requesting a refund. If you also want help troubleshooting your connection, list your operating system, client app and steps you’ve tried separately; you don’t need to give a technical reason to request a refund. Check the progress and outcome through your panel ticket. This page doesn’t promise a processing or arrival time, and you should never send your password or complete subscription details.